Our Customers Say It Best!
At Perfection Supply, much of our business comes from repeat customers and referrals. This speaks volumes about our solid commitment to providing exceptional customer service. However, nobody says it better than our customers themselves.
We appreciate your comments, and we’d love to hear from you! Click here to submit a testimonial about working with Perfection Supply!
Below are several testimonials submitted by our valued customers.
Read Our Reviews
Everyone I’ve ever talked to and those who have come out to my home to service my fireplace are very courteous, professional and efficient. I don’t have any worries when dealing with them, they will show up and get the job done!
The installer was professional, nice and helpful!
Our 16 year old fireplace works great after the tune-up service. Very prompt service and very knowledgeable.
Perfection is absolutely the best! Our gas and remote operated fireplace is one of the best features of our house in our opinion and Perfection Supply keeps it beautiful and working at its best!!!
Perfection Supply has serviced my Heatilator fireplace twice in the last three years. Both times, the technician was professional, pleasant, and thorough. He offered good advice to us for both the usage and maintenance of the fireplace.
Perfection does a great job servicing my gas fireplaces. Highly recommend!
Perfection Supply is given 5 stars for their service and customer service. Their service is impeccable.
Always “Perfection”! Knowledgeable technicians and reliable.
Great family owned company. I have used them for years for service.
Most employees are long term too, and very knowledgeable.
We had Perfection come out to perform maintenance on our gas fireplace as we were having igniting issues. Ozzy was our technician. He was so thorough and we could tell really took pride in his job. Our fireplace looks and runs so much better now. We’ll be requesting Ozzy next time!
Hi Alex! Just wanted to say Tim is here finishing up. He did an excellent job servicing our fireplace. No issues found, just very dirty with a clogged pilot. He recommended regular servicing, which we will now do with Perfection.
I was very impressed with the service and will definitely recommend your services to others.
I love my yearly service plan and always appreciate the helpful technicians.
Excellent service! I called Perfection after another company failed to fully fix the issues I was having with my gas fireplace. Their tech had our fireplace up and running in no time. I could not be happier with the service we received. If you need your fireplace repaired or serviced I would highly recommend giving Perfection a call.
Service Technician Eric Harper arrived at our house on time and very professional as he analyzed two separate natural gas fireplaces that were not operating correctly. Eric performed diagnosis of the issues, fixed the problems and provided detailed cleaning of the internal components. He also suggested starting up the fireplaces at least once a month to keep the valves working properly. Very good to know!! I now have his business card and he will be the first person I call for future maintenance.
Terrique did a great job. He was very professional, cleaned up his mess and helped us a lot. Guys you wanna call for your fireplace installation.
Yesterday I had a great customer service by Miss Angel, she was very helpful and polite enough to showed me how to use and operate everything thoroughly, and I was successful in starting my fireplace. Very happy for her services!
Great customer service! Very knowledgeable staff. Joe was fantastic. Highly recommend Perfection Supply.
We recently moved into a 20+ year old home with a beautiful, high-tech fireplace that had clearly been neglected. A technician from Perfection cleaned and repaired the fireplace and explained its use in great detail. He took extensive notes and assured me that everything would be on file so if I ever had questions about using my fireplace (even if it wasn’t broken), I could just give them a call. I was extremely impressed and would use no other service!
They came out and repaired both fireplaces and cleaned the outside one.
Great service!!!
Ivan did an awesome job for my fireplace service call. He was on time and took everything apart and thoroughly cleaned everything. He walked me thru on steps to keep my fireplace in a good condition throughout the year. For $169, I would highly recommend this company.
Did a great job.
Gas Fireplace Service – I was very pleased with Christian. He was cordial, professional, and obviously knew what he was doing. He even took his boots off after entering the house. I am happy with the fireplace work that was completed. I will recommend your fireplace services to others.
My gas fireplace was not staying lit so I scheduled an appointment with Perfection. Everything went great. They texted prior to coming and the technician was very professional. He took off his shoes before entering the house, explained what was wrong and completed the maintenance/repairs in about 30 minutes. I will definitely use them again.
Excellent service and service. We have used Perfection Supply for five years. Always had a great experience
Great service by installers.
After my recent annual inspection (which is a MUST if you have an electronic gas fireplace control), I subsequently had a thermostatically controlled remote installed on my 10+ year old gas fireplace. The Perfection Supply installer expertly installed it some weeks ago but only today did I have [the] opportunity to use it. It’s a miracle: not only [a] better remote than came with the unit originally, but now can be set to go on and off as the inside temperature rises, and some control of raising/lowering the flame. I never would have known about this if Jacob, my inspector, had not told me about it. These folks must be the best fireplace people in Houston.
Very professional service. Tech was neat and thorough.
Tech was on time, worked efficiently and was friendly and got the work done quickly. Thanks.
These guys are the best. Excellent work!
