Our Customers Say It Best!

At Perfection Supply, much of our business comes from repeat customers and referrals. This speaks volumes about our solid commitment to providing exceptional customer service. However, nobody says it better than our customers themselves.

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Below are several testimonials submitted by our valued customers.

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Showed up on time and did exactly what was needed. Explained the details of how the fireplace operated. Very friendly.

Mike M.
Jersey Village, TX

Excellent service. Very professional techs. Back their service. I recommend Perfection Supply for your gas fireplace.

R. D.
Katy, TX

Nice place, highly recommended.


Technician called ahead, showed up early and made a very quick troubleshooting diagnosis. He had parts onboard to repair/repair and carefully cleaned the entire firebox and log assemblies of our 2-sided gas fireplace. Outstanding service and a fair price!!

Houston, TX

Our gas log fireplace had not worked for sometime. Larry from Perfection Supply had us up and working in no time. He completely cleaned the fireplace, replaced the switch and now it works great. Very reasonable and great customer service!

Cameron K.

Perfection came over today to tune up my fireplace and figure out why it hasn’t been lighting. The service technician, Delio, was very professional and knowledgeable. He did an amazing job — cleaning out the entire fireplace and replacing a few parts that were worn out, even painting the grate that was looking old. It seriously looks like a new fireplace and it works! The price was reasonable too. We were without a fireplace all last year, because another company came out several times and couldn’t seem to fix it. I wish I would have known about Perfection then. I highly recommend.

Kim B.

This place is amazing, has great sales people, great customer service, and amazing service department. If you ever have fireplace needs call these guys first.

Tommy H.

Perfection could not have been easier to deal with! Their employees were exceptionally nice and easy to work with. I brought in my remote unit and they tested and replaced it within 10 minutes. Will definitely give them 100% of my business and referrals!

Lara L.

Perfection is not just their first name, it describes the level of service received today at my home when I had my fireplace serviced. John, the service tech, showed up on time, was knowledgeable and professional AND left my living room cleaner than he found it. Could not be happier. Thanks.

Glenn G.

Staff was very helpful and they had my parts in stock.

Tom T.

They installed my fireplace set after coming out to measure on the initial visit. Professionally installed & fair pricing. This is the second fireplace set I have purchased from them. This one was to replace the flooded set I had before. I upgraded to the remotely controlled gas fireplace set.

Craig K.

We had our fireplace serviced on Thursday 1/10/2019 by John for a tune-up and a new remote control. Perfection Supply originally installed our fireplace in 2000 when we built our house and we have used them two additional times. They do great work and we are very happy with the results. The technicians are on time, professional, kind, and skilled. I would highly recommend Perfection Supply!

Pamela P.

We called and explained that our pilot light would come on, but not the burner. Customer service explained what the issue might be, scheduled a service call, and provided a 4-hr window. We received a text the day before as a reminder and to confirm the appointment. Our technician showed up on time, was extremely professional, and very informative. He had the fireplace up, running, and super clean in what seemed like about 20-30 minutes, looking better than it ever had before. A+++ all the way. Couldn’t have asked for anything more. Very pleased with this company!!

Ken B.

My experience with this company has been very positive. Frank was my technician and he was very knowledgeable, he did his work quickly and explained as he worked. What I like the most is that he was so uplifting, friendly and professional. I would definitely use this company again for future services. For now I will enjoy my fireplace. Its finally working after 4 years!

Elizabeth B.

I had my electric fireplace serviced, and the tech explained to me how I could upgrade — with a blower — to force the heat outwards, and a remote control. After this last cold snap in Houston, I can tell you that little fireplace really puts off some heat with the blower! It’s a little noisy, but totally worth it!

Paula B.
Katy, TX

The two guys need to be recognized for all their help and more than I expected. Give them these praises or just a thank you! (Customer wrote after Perfection provided an Attic Audit and installed blown insulation in attic.)

Jesse C.
Houston, TX

The installer just finished and the logs are working great. I must say it was the best experience I have ever had with contractor doing work in my home.
He called yesterday and confirmed his appointment. He then called when he was getting close to my home today. He arrived on time, was friendly, and prepared. His vehicle was clean and he had a very professional appearance. He worked fast and efficient, but he was not “rushed.” He clearly knew what he was doing, and he clearly enjoyed do it. He went the extra mile to make sure the install was to my satisfaction. He trained me on the system and answered all my questions. He then did a thorough cleanup of the work area (it looks better now than before he got here). I offered to help clean up or carry out the trash but he politely said he could handle it. Finally after letting in run for a short time he went back and double-checked everything to make sure it was safe for my family. He tested the system to make sure it was functioning correctly even using special equipment to test for problems.

The gas logs look and work great. And the service was by far the best I have ever seen. Keep up the good work. And use me as a reference anytime.

Del B.
Houston, TX

My wife and I recently purchased a fireplace from your company, and I would like to say that your representative displayed expert knowledge of fireplaces and all that they entail. With his help we feel we made a good decision in making our purchase. He is the ultimate professional and his personal attention to us, sealed the deal.

Doug and Susan B.
Sugar Land, TX

The group at Perfection was very professional and took the time to understand my needs for additional blown-in insulation. The crew arrived on time and went over what they were going to do and how long it would take to complete the job. They cleaned up before they left. Even though this is a small house, the energy saving is substantial. I highly recommend them for your insulation needs.

Jon M.
Houston, TX

Thank you for sending the receipt and the other form we’ll need for income tax filing. I certainly appreciate your prompt attention to this matter and have enjoyed doing business with your company.

Tommie T.
Houston, TX

Thank you for your help in getting our TEC grill up and running again! When we could not get the grill hose to fit on the propane tank, you had suggested I come by your store; little did I imagine you would give me a new regulator! Your kindness to a new Houstonian was appreciated more than you know, and it did solve the problem. Be assured that when we start our backyard remodeling in the next year, we will be calling you! Thanks for the random act of kindness and best wishes.

Carolyn B.
Houston, TX

I had told my husband that your technician was amazing when he came out to work on our fireplace.

Let me expand.

He came to the door and first introduced who he was and what company he was with. I was actually in a hurry and probably wasn’t that friendly. He actually removed his shoes upon entering the house. I showed him where the fireplace was and he went on to begin working on the fireplace. He was extremely careful not to make any mess and did an excellent job cleaning all the parts and the glass. He even explained everything to me in a way I could understand. Best of all, the fireplace now works. My husband was so bummed that he couldn’t be here when your tech was here. He is an asset to your company. He truly knows his stuff and you can tell he thoroughly enjoys his job. Thanks for sending him to us!! We will definitely be telling all the neighbors about you guys!!

Tasha G.
Houston, TX

Thank you and your employees for the promptness and professional attention while installing our new gas logs. Special recognition should go to your technician who took the time to correct an existing problem while working on our fireplace. He was very courteous and careful to explain what he was doing and why. He was very neat and orderly and left the area even cleaner than when he arrived.

It is comforting to know that companies such as yours have qualified employees who perform their duties putting the needs of your customers first. Congratulations!

I have notified the builder of your fine services.

John M.
Houston, TX

Your technician came out today and did a fantastic job cleaning up and maintaining our three fireplaces. They were all having trouble due to lack of maintenance and he made them all look and work like new. John takes pride in the work he does and was a joy to have in our home. He is a true asset to your company.

Pattie A.
Houston, TX

I’m writing this note to let you know that I had a very positive experience with one of your service technicians yesterday.

He arrived on time, showed a detailed knowledge of the equipment he was servicing, paid attention to detail, worked efficiently and methodically, didn’t leave a mess and was friendly and courteous in the process.

In a world filled with bad service/service organizations, you should be proud of the service Perfection provides.

I’d be happy to recommend your organization to anyone who wants to listen.

Mike A.
Houston, TX

Excellent customer service!

Oscar V.
Tomball, TX

Just a quick note to confirm that your representative arrived yesterday afternoon (right on time) and installed the gas logs at our country home.

He was very friendly and professional. He had a quilt to cover the floor and left everything neat. The logs look great and I know we’ll enjoy them in the future.

Thanks again for your prompt and timely service.

Brick P.
Carmine, TX

The Perfection people were very professional and thorough in their approach and completion of their work to add missing insulation in my house. I inspected the job and it satisfied everything that they said it would. I would be happy to recommend Perfection to any of my friends if they need to add or repair any of their insulation in their house. It is nice to find professional people in the building construction industry.

William, M.
Missouri City, TX

We are so pleased with the excellent insulation job your company did on our home. It was “perfect”! Javiar did a good job catching all the areas on the punch out run. Thank you.

Laura B.
Houston, TX

We had a lot of problems with our gas line going to the fireplace. We went out of town for our 61st wedding anniversary and Christmas was coming. We are writing to tell you how much we appreciate all your help to get our fireplace working around our schedule and yours. You were great! And patient with us. You also recommended a great plumber after we had a plumber who “messed up” our gas line. So, thank you for that too! We appreciate your professionalism. Thanks so much.

Virgil & Glenna Y.
Katy, TX