Our Customers Say It Best!

At Perfection Supply, much of our business comes from repeat customers and referrals. This speaks volumes about our solid commitment to providing exceptional customer service. However, nobody says it better than our customers themselves.

We appreciate your comments, and we’d love to hear from you! Click here to submit a testimonial about working with Perfection Supply!

Below are several testimonials submitted by our valued customers.

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I love my yearly service plan and always appreciate the helpful technicians.

Nada W.
Houston, TX

Excellent service! I called Perfection after another company failed to fully fix the issues I was having with my gas fireplace. Their tech had our fireplace up and running in no time. I could not be happier with the service we received. If you need your fireplace repaired or serviced I would highly recommend giving Perfection a call.

Joey H.
Houston, TX

Service Technician Eric Harper arrived at our house on time and very professional as he analyzed two separate natural gas fireplaces that were not operating correctly. Eric performed diagnosis of the issues, fixed the problems and provided detailed cleaning of the internal components. He also suggested starting up the fireplaces at least once a month to keep the valves working properly. Very good to know!! I now have his business card and he will be the first person I call for future maintenance.

Allen S.
Conroe, TX

Terrique did a great job. He was very professional, cleaned up his mess and helped us a lot. Guys you wanna call for your fireplace installation.

Michael S.
The Woodlands, TX

Yesterday I had a great customer service by Miss Angel, she was very helpful and polite enough to showed me how to use and operate everything thoroughly, and I was successful in starting my fireplace. Very happy for her services!

Marisol R.
Houston, TX

Great customer service! Very knowledgeable staff. Joe was fantastic. Highly recommend Perfection Supply.

Therese L.
Cypress, TX

We recently moved into a 20+ year old home with a beautiful, high-tech fireplace that had clearly been neglected. A technician from Perfection cleaned and repaired the fireplace and explained its use in great detail. He took extensive notes and assured me that everything would be on file so if I ever had questions about using my fireplace (even if it wasn’t broken), I could just give them a call. I was extremely impressed and would use no other service!

Kimberly F.
The Woodlands, TX

They came out and repaired both fireplaces and cleaned the outside one.
Great service!!!

Christa B.
Fulshear, TX

Ivan did an awesome job for my fireplace service call. He was on time and took everything apart and thoroughly cleaned everything. He walked me thru on steps to keep my fireplace in a good condition throughout the year. For $169, I would highly recommend this company.

Zeeshan S.
Sugar Land, TX

Did a great job.

Carole L.
Cypress, TX

Gas Fireplace Service – I was very pleased with Christian. He was cordial, professional, and obviously knew what he was doing. He even took his boots off after entering the house. I am happy with the fireplace work that was completed. I will recommend your fireplace services to others.

Marlon P.
Spring, TX

My gas fireplace was not staying lit so I scheduled an appointment with Perfection. Everything went great. They texted prior to coming and the technician was very professional. He took off his shoes before entering the house, explained what was wrong and completed the maintenance/repairs in about 30 minutes. I will definitely use them again.

Rob E.
Spring, TX

Excellent service and service. We have used Perfection Supply for five years. Always had a great experience

Katie K.
Houston, TX

Great service by installers.

Vincent R.
Spring, TX

After my recent annual inspection (which is a MUST if you have an electronic gas fireplace control), I subsequently had a thermostatically controlled remote installed on my 10+ year old gas fireplace. The Perfection Supply installer expertly installed it some weeks ago but only today did I have [the] opportunity to use it. It’s a miracle: not only [a] better remote than came with the unit originally, but now can be set to go on and off as the inside temperature rises, and some control of raising/lowering the flame. I never would have known about this if Jacob, my inspector, had not told me about it. These folks must be the best fireplace people in Houston.

Bob R.
Houston, TX

Very professional service. Tech was neat and thorough.

Sue B.
Houston, TX

Tech was on time, worked efficiently and was friendly and got the work done quickly. Thanks.

Carla S.
Baytown, TX

These guys are the best. Excellent work!

Allen P.
Katy, TX

Received [a] reminder email that it was time for annual service. Technician showed up on time, checked everything out, and patiently answered any questions I had about using the fireplace during a power outage. Thanks.

D.M.
Houston, TX

Very reliable. Very busy!

Wes T.
Cypress, TX

Excellent customer service! The technician was extremely knowledgeable and was able to articulate exactly the issue with my fireplace. I also appreciated the care and precautions they took to service my fireplace.

Shane T.
Spring, TX

Our fireplace would shut off on its own and we couldn’t figure out why. It also wouldn’t light when we flipped the switch. Perfection came out [and] serviced our fireplace [and] discovered the issue, replaced the part and had everything working perfectly in no time. Absolutely professional and super knowledgeable.

Serena C.
Spring, TX

Great gas log fireplace maintenance. Use them every year and I haven’t had a problem during the season. Prompt service.

Deb R.
Spring, TX

We purchased our fireplace from Perfection when we built our new house in 1999 and have been having it serviced every year or two since then. We recently had Perfection come out for full service which included a thorough cleaning of the glass, rearranging the logs, checking for leaks, and replacing [the] igniter switch. The price was very reasonable and we were delighted with their work. We love our fireplace and use it all winter long to heat our main living area!

Pam K.
Houston, TX

The service technician did an excellent job servicing my fireplace and will recommend Perfection to take care of any repairs [that are] needed for your fireplace.

Curtis B.
Pearland, TX

Good service!

Tom H.
Houston, TX

Fast. Friendly. Professional. John Carpenter took care of me in minutes.

Tommy R.
Houston, TX

Yearly maintenance has kept [the] system in top working order. Professional technical team, highly recommend

Bill M.
Spring, TX

Perfection services our two fireplaces, one inside and the other outside on the patio. They have been reliably on time and the service techs are clearly competent. This last service call they only charged us for the outside fireplace, because the inside fireplace was in very good shape.

Overall, a quality company I am happy to recommend.

Larry C.
Cypress, TX

Joe went above and beyond. He really enjoys his job and is very customer oriented. Joe is an asset to your business. Will use your services again.

Therese L.
Cypress, TX