Due to the situation with COVID-19, Perfection Supply is postponing all services that require our technicians to enter an occupied home. Our customer service team is available during our normal business hours to take your information and add you to a call back list for when we are able to resume in home service. Our showroom is still open but we ask that you call and make an appointment so that we can maintain recommended social distancing protocols. We appreciate your business and look forward to being of continued service!

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How do I open my fireplace damper?

In order to safely operate your woodburning fireplace, the flue damper must be fully open. If the damper is not fully open, smoke and carbon monoxide from the fire will vent into your home. To open the damper, locate the lever at the top of the inside of your fireplace. Depending on your fireplace model, the lever will either shift from side to side or up and down to open your damper.

There is another control lever in my fireplace beside my damper. What is this?

The second handle you may find in your fireplace (usually located on the left inside panel) is a control lever for the outside air kit. When burning your fireplace, the outside air kit lever should always be in the open (or up) position. The outside air kit is designed to provide additional air for combustion.

What are some tips for burning real wood in my fireplace?

First, make sure your fireplace damper is fully open. If the damper is not fully open, smoke and carbon monoxide from the fire will vent into your home. Also, it is important that you not “over-fire” your fireplace. The first fires in your new woodburning fireplace should be small.

If your fireplace has a gas starter, preheat the flue before arranging the logs on the grate. To do this, light a long match or lighter and set it just above the holes in the gas starter. Next, turn on the gas valve (located on the wall next to your fireplace). The gas should ignite within a few seconds. If your match or lighter goes out before the gas ignites, turn off the gas, wait a few minutes, and start the procedure over. Once the gas ignites in the fireplace, let it burn for about 10 to 15 minutes to preheat your flue. After the flue is preheated, turn off your gas and arrange your logs on the fireplace grate – leaving sufficient space between them for combustion air to flow properly. Once your logs are arranged, relight your gas starter, as described above, to start your wood fire. Once the wood is lit and the fire is burning to your satisfaction, turn off the gas at the gas valve.

If your fireplace does not have a gas starter, arrange kindling (small diameter sticks) in a crisscross pattern on top of crumpled newspaper under the grate. Next, arrange split logs on the grate, leaving sufficient space between them for combustion air to flow properly. Using a match or a lighter, ignite the crumpled newspaper. Enjoy your fire.

While your fire is burning, always keep the wire-mesh screen closed. If your fireplace is equipped with glass doors, leave them fully open when starting your fire. After the wood fire is burning well, the doors may be closed. NOTE: When burning wood in fireplaces equipped with glass doors, the doors should be either fully opened or fully closed. If the doors are left partially open, gas and flame may be drawn out of the fireplace opening, creating a safety hazard.

My real wood fire will not stay lit. What should I do?

First, make sure the fireplace flue damper is fully open. If the damper is not fully open, smoke and carbon monoxide from the fire will vent into your home. To open the damper, locate the lever at the top of the inside of your fireplace. Depending on your fireplace model, the lever will either shift from side to side or up and down to open your damper.

If your wood fire does not stay lit after the gas is turned off, your wood may be too green to burn or may need to be split into smaller pieces. For best results, use oak, maple, hickory, or similar hardwoods. The wood should be dry and aged nine months to a year before use.

If it appears that the wood you are burning is not the problem, make sure all of the air-handling systems (heating, air conditioning, fans, etc.) in your home are turned off when burning your fire. Also, some wood burning fireplaces have a lever to open or close the outside air vent to the fireplace. If your fireplace has this lever (usually located on the left inside panel) make sure the outside air vent is in the open (or up) position. The outside air kit is designed to provide additional air for combustion.

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