Due to the situation with COVID-19, Perfection Supply is postponing all services that require our technicians to enter an occupied home. Our customer service team is available during our normal business hours to take your information and add you to a call back list for when we are able to resume in home service. Our showroom is still open but we ask that you call and make an appointment so that we can maintain recommended social distancing protocols. We appreciate your business and look forward to being of continued service!

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How do I know which size gas logs will fit in my fireplace?

First, measure your fireplace, via the following link: How to Measure Your Fireplace for Gas Logs. Then call us at 713-937-4575 or Email Us and we will be glad to help you determine the proper-sized gas logs for your fireplace.

What is the difference in vented and unvented gas logs?

Vented gas logs are designed to be used in a vented, woodburning fireplace, whether prefabricated metal or full masonry, with the damper in the fully open position. When using vented gas logs, 100% of the exhaust from the fire is directed up the flue system and out of the house.

Unvented gas logs are designed to be used in a full masonry fireplace with the damper partially open or fully shut, or in a rated unvented, prefabricated fireplace. Unvented gas logs are built to burn clean because, in most cases, 100% of the exhaust from the fire goes into the living area of your home. All unvented gas logs come equipped with an oxygen depletion sensor for safety. Please note, due to city code, unvented gas logs are not permitted to be installed in the City of Houston.

I want glass doors for my fireplace. What do I need to know?

The first thing we need to know is if your fireplace is a prefabricated metal fireplace or a full brick masonry fireplace.

If your fireplace is a prefabricated metal type, we will need the manufacturer name and model number. You can find the model number by looking at your operation manual, or by looking inside the fireplace (usually on the metal front at the top of the unit). If your fireplace was installed by Perfection, we can look up the model number via your home address. Once we have the information on your fireplace, we can tell you what glass door options are available for your fireplace. PLEASE NOTE: The use of any glass door that is not specifically manufactured for your prefabricated fireplace can be a safety hazard and will void the warranty on your fireplace.

If your fireplace is a masonry type, we regret that we do not carry glass doors for that type of fireplace.

Can I burn my gas logs with my glass doors closed?

No. In order for the fire exhaust to draw properly out of your fireplace flue, glass doors should always be fully open when burning gas logs.

I have gas logs installed in my fireplace, why can’t I close my damper?

Per manufacturer specifications, a damper clip is required on all fireplaces that have been equipped with gas logs. The damper clip locks the damper in the open position at all times. This is done as a safety precaution, to prevent gases produced by your fire from entering your home. With gas logs, there is no smoke produced, and therefore no indicator that the damper is closed, which causes a potentially hazardous situation.

Delivering Perfection Since 1979