Our Customers Say It Best!
At Perfection Supply, much of our business comes from repeat customers and referrals. This speaks volumes about our solid commitment to providing exceptional customer service. However, nobody says it better than our customers themselves.
We appreciate your comments, and we’d love to hear from you! Click here to submit a testimonial about working with Perfection Supply!
Below are several testimonials submitted by our valued customers.
Read Our Reviews
Wanted to compliment the installers this morning, pouring rain and they showed up with a great attitude and installed the fireplace. In a day and time where I usually get “it’s too hot” or my truck broke down I give these guys credit! Perfection has always been the premier go to company but this morning proved it!
We have had our gas fireplace serviced by Perfection Supply several times and again last winter. The entire experience, from making the appointment to the service itself, is nothing but professional and exceptional. As usual, the technician arrived on time again and answered any questions we had. Job well done! We will keep using them as long as we need fireplace service.
Did a great job!
Great experience with Perfection. They fixed our fireplace in a very professional manner. Thanks.
Perfection Fireplace has been in business a long time and at the same location on Eldridge. We appreciated their quality service and counsel through two different homes and a few decades. We highly recommend them for all of the services they offer.
It is wonderful to have our fireplace working again with a full flame. The tech came and cleaned it up and made it look brand new again. He was awesome.
We had gas fireplace logs, and a new fireplace glass screen installed in January 2024 and have only wonderful comments to make concerning the installation and the operation of the new electronic fireplace. The gentleman who did the work handled all aspects of it in a professional and friendly manner and we highly recommend this company if you need this type of service.
Excellent service, very professional. Highly recommend!!!!!
We had the best service on our gas fireplace. After years of having it serviced locally by a Katy vendor, I made the trip up to your storefront to shop for a replacement. Your staff asked me to give your service people a try and I do not regret taking your advice The fireplace was cleaned fixed and working perfectly, in fact here it is 5/19/2024 and it started right up! I would highly recommend!
This company did a great install of my new gas unit for my fireplace 18 months ago. I had an issue today and when I called they immediately sent me a very detailed set of troubleshooting instructions, at no cost & did not try to sell me costly services, and within 5 minutes the issue was fully fixed! GREAT SERVICE!
Used them 3 times over 16 years. They have a tuneup service where they clean everything and make sure the gas is calibrated correctly. Very professional. Call in summer as they are busy when everyone wants to use their fireplace.
Excellent service at a very fair price. I would recommend Perfection Supply for your fireplace gas service needs.
Did a great job of cleaning, correcting the original installation of the fire logs, and repair and replacement of the thermostatic fan switch.
Perfection Fireplace did a wonderful job on our fireplace service call. Routine checkup. Reps from scheduling to the individual taking care of the work were friendly and we felt cared for. No hesitation in recommending this company.
The installation was done well with no mess!
Tim did a great job fixing our fireplace. Installed a new pilot light and switch. Works like new! Would definitely recommend.
Very thorough and polite.
Excellent customer service provided by John and the sales/service office. Ivan and Delio did our mailbox installation with perfection and attention to detail. Highly recommend.
Can’t think of a possible way to improve the experience. I cannot remember the technician’s name, but he was wonderful.
Tech was knowledgeable and efficient.
Would definitely recommend! The technician was friendly, knowledgeable, and cleaned up – like he was never there. After the annual service our gas log fireplace worked better than ever!
I have used Perfection for my homes as well as referring them to my clients. The Service is always……Perfection!
I’m very pleased with the fan we had a short power outage and I didn’t know the fan went back to high.
Fantastic overall experience. Professional, on time, great work and all of that at a great price. A+++++.
Great customer service and a fair price! Handled my upgrade request with ease for gas logs and WiFi control.
Excellent customer service.
They scheduled the work in a few days after I contacted them arrived on time, and completed the work on schedule. The service technician was great and went above and beyond to make sure I was happy with the result. Thank you Perfection!
Fireplace works like a champ now.
Quality products and service at all levels. Great job.
Technician solved the issue in record time.
