Our Customers Say It Best!

At Perfection Supply, much of our business comes from repeat customers and referrals. This speaks volumes about our solid commitment to providing exceptional customer service. However, nobody says it better than our customers themselves.

We appreciate your comments, and we’d love to hear from you! Click here to submit your comments.

Below are several testimonials submitted by our valued customers.

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Great service. Friendly and thoughtful. Protected my items near the work space. Left the area clean. My fireplace looks great and is working well!

Gretchen H.
Pearland, TX

Oswaldo did a great job & my fireplace looks better than ever.

Patricia G.
Cypress, TX

On time, very knowledgeable, attentive to details, very courteous!

Carl L.
Cypess, TX

The technician, Tim, was great – professional, friendly and knowledgeable!

Susan H.
Sugar Land, TX

The guy that came out was courteous and professional. He replaced my battery within the remote, suggested how often I should turn the fireplace on and other hints. Thank you.

Karen T.
Spring, TX

Joe went above and beyond. He really enjoys his job and is very customer oriented. Joe is an asset to your business. Will use your services again.

Therese L.
Cypress, TX

Our technician, Tim, was great – results were far above our expectations. Our fireplace looks brand new – thank you, Tim!

Lauren J.
League City, TX

The technician was highly skilled — very efficient. He had a very pleasant attitude. Great communication skills. I will definitely call Perfection Supply when I need my fireplace serviced.

Roy H.
Cypress, TX

Great service, [thorough] and attention to detail. Very nice.

Kathy H.
Katy, TX

Great service and timely!! Every year we can count on great service!

Veronia H.
Spring, TX

Your [professionalism], punctuality, and execution are commendable.

Campak S.
Sugar Land, TX

Excellent, personable technicians.

Robert D.
Tomball, TX

Technician was prompt and clean. Diagnosed issues and fixed the fireplace so that it continues to work. Thank you.

Bill K.
Houston, TX

Your technicians are always so thorough in doing my bi-yearly maintenance on our fireplace. We appreciate their commitment to seeing their job [through]. A couple of times we have needed parts and they ordered them and came back to install them. Also, we are grateful [for] their attention to keeping their work space clean when they leave.

Andrea D.
Sugar Land, TX

Effective and prompt.

Gerald H.
Conroe, TX

Everyone I’ve ever talked to and those who have come out to my home to service my fireplace are very courteous, professional and efficient. I don’t have any worries when dealing with them, they will show up and get the job done!

Lisa R.
Houston, TX

The installer was professional, nice and helpful!

Adam R.
Cypress, TX

Our 16 year old fireplace works great after the tune-up service. Very prompt service and very knowledgeable.

Russ P.
Spring, TX

Perfection is absolutely the best! Our gas and remote operated fireplace is one of the best features of our house in our opinion and Perfection Supply keeps it beautiful and working at its best!!!

Debra M.
The Woodlands, TX

Perfection Supply has serviced my Heatilator fireplace twice in the last three years. Both times, the technician was professional, pleasant, and thorough. He offered good advice to us for both the usage and maintenance of the fireplace.

Robert D.
Tomball, TX

Perfection does a great job servicing my gas fireplaces. Highly recommend!

Maria M.
The Woodlands, TX

Perfection Supply is given 5 stars for their service and customer service. Their service is impeccable.

Tamara, SafePlace Outreach
Houston, TX

Always “Perfection”! Knowledgeable technicians and reliable.

Pam S.
Humble, TX

Great family owned company. I have used them for years for service.
Most employees are long term too, and very knowledgeable.

Laverne T.
Houston, TX

We had Perfection come out to perform maintenance on our gas fireplace as we were having igniting issues. Ozzy was our technician. He was so thorough and we could tell really took pride in his job. Our fireplace looks and runs so much better now. We’ll be requesting Ozzy next time!

Sally W.
Iowa Colony, TX

Hi Alex! Just wanted to say Tim is here finishing up. He did an excellent job servicing our fireplace. No issues found, just very dirty with a clogged pilot. He recommended regular servicing, which we will now do with Perfection.

Laurie V.
Richmond, TX

I was very impressed with the service and will definitely recommend your services to others.

Linda S.
Cypress, TX

I love my yearly service plan and always appreciate the helpful technicians.

Nada W.
Houston, TX

Excellent service! I called Perfection after another company failed to fully fix the issues I was having with my gas fireplace. Their tech had our fireplace up and running in no time. I could not be happier with the service we received. If you need your fireplace repaired or serviced I would highly recommend giving Perfection a call.

Joey H.
Houston, TX

Service Technician Eric Harper arrived at our house on time and very professional as he analyzed two separate natural gas fireplaces that were not operating correctly. Eric performed diagnosis of the issues, fixed the problems and provided detailed cleaning of the internal components. He also suggested starting up the fireplaces at least once a month to keep the valves working properly. Very good to know!! I now have his business card and he will be the first person I call for future maintenance.

Allen S.
Conroe, TX