Our Customers Say It Best!
At Perfection Supply, much of our business comes from repeat customers and referrals. This speaks volumes about our solid commitment to providing exceptional customer service. However, nobody says it better than our customers themselves.
We appreciate your comments, and we’d love to hear from you! Click here to submit your comments. Below are several testimonials submitted by our valued customers.
Read Our Reviews
Ron H. / Tomball, TX
Our fireplace was not putting out much flame and we had noticed a faint smell of gas before we closed it down last year. We decided to call perfection to come out and do a service check and cleaning on the fireplace before using it this year. The Tech was very good and even cleaned everything up before he left. It's like new once again. Very pleased with Perfection.
Tom B. / Katy, TX
Very responsive company with very good service. Our Service Technician (Delio Toro) was fantastic. He is extremely knowledgeable, professional and personable. Great job answering questions and explaining the system and the work being performed.
Beverly C. / Bellaire, TX
Perfection Fireplace was very thorough on cleaning our fireplace. The technician was prompt, courteous and knowledgeable. We plan to use Perfection for any fireplace issues we have.
Phillip L. / Spring, TX
Just want to express again our satisfaction with the work Joe did on our fireplace. Also, his friendly attitude and excellent work he did. Much appreciated!!!
Tamara S. / Houston, TX
Service person was friendly and prompt and knowledgeable. Repair was completed correctly the first time. Another fireplace repair service failed to correctly diagnose our issues 2-3 times before I switched to Perfection. Price was reasonable. I’m thrilled to have a working fireplace again.
Michael M. / League City, TX
Able did a very nice job, was prompt, pleasant and explained everything.
Debbie V. / Houston, TX
Troubleshooting and realized remote was not functioning properly. Joe was very knowledgeable professional and courteous.
Erik K. / Spring, TX
John in sales was very knowledgeable with his prior 14 years of experience on the service side. They had a fair price and had exactly what I needed in stock
Paul C. / Fulshear, TX
Perfection Supply installed the fireplace in our home. We had a small problem with the regulator this fall and the technician who did the work was very knowledgeable, performed the work quickly and gave us some tips to avoid the issue in the future.
Gioconda M. / Houston, TX
The guy who came was punctual, courteous and respectful of our property. He put on shoe covers, draped the floor where he was working and left our fireplace looking much better. He shared some helpful information about what to expect when I’m going to call for help. He was also really good with our dog.
Geralod K. / Dayton, TX
Joe arrived on time and was very friendly. He quickly laid out a pad to contain dust a d debris and went to work. He wasted no motions and did a thorough cleaning and servicing of a nearly 10 year old unit. He took the time to instruct us on how to use the unit after a loss of power. Can’t think of a better person to come into your house. The cleaning was impeccable and all we could think of is that the job was well worth the money. Thank you!
Greg B. / Cypress, TX
The technician (Christopher) was very polite and did a great job explaining what was required and what he did. He is a great member of your team.
Karen W. / Cypress, TX
Professional, polite, personable service. Joe gave me several useful tips on use and maintenance. Bravo!
Jennifer S. / The Woodlands, TX
Always do a great job! Our fireplace glass was spotless for Thanksgiving!
Karen V. / Katy, TX
The sales rep, Kasserin, was professional and knowledgeable. Out installation tech, Ivan, was on time and very courteous. We appreciated him answering questions we had regarding the set up.
Janell M. / Sugarland, TX
Very professional and knowledgeable. Daniel explained how to change from remote to manual control. Excellent service.
Betsy W. / Houston, TX
Very knowledgeable and personable technician
David C. / Houston, TX
The technician was very competent, courteous, clean and took time to explain a few things. Thanks!
Robert C. / Conroe, TX
The service person was very knowledgeable and was able to answer all our questions and showed us things we need to be aware of.
Jim Y. / Cypress, TX
Good service, fixed our pilot button and all works great.
Howard S. / Sugar Land, TX
Prompt safe courteous service Thank you for keeping our fireplace safe
Keith M. / Cypress, TX
Very impressed with your service person that came out. Very professional and does a great job.
Michael A. / Houston, TX
I cannot applaud this company enough ! I've used them twice now and from the service I receive on my initial calls to the finished product of the service, this company knows how to take care of its customers. Well done!
David M. / Houston, TX
Excellent service! Very happy with our new gas log set.
Don P. / The Woodlands, TX
Technician did a great job. Called and was able to arrive ahead of schedule and restored our fireplace to near new condition. Very professional and polite. Would recommend to anyone.
Berry B. / Richmond, TX
Technician gave great service and observed safety protocols while working and in the house.
Kelly D. / Tomball, TX
Great service. He explained what I need to do to keep it well maintained. Very professional and helpful!
Myra H. / Richmond, TX
Our fireplace looks perfect! But, great work was not the end of it. Our technician made sure he kept everything neat and clean. I appreciate him taking off his shoes, wearing a mask and completely cleaning everything up before leaving. He was very respectful and polite. Thank you for a wonderful experience. We will definitely call you again in the future.
Edwin M. / Houston, TX
My [fireplace] started not functioning properly so I called Perfection Supply. I was quite impressed with his knowledge on this new version of the [fireplace]. Within an hour he was done and my [fireplace] was back like a brand new [fireplace] with no problems since.
Jeremy S. / Cypress, TX
I am always impressed with the quality customer service received by your company. A rare experience in this day and age! Thanks for the excellence!
Sylvia L. / Houston, TX
I couldn’t have gotten better service from sales representative to installer. I especially appreciate how knowledgeable my installer Micah was. He was friendly and patiently answered all my questions. A five star experience.
Kay B. / Pearland, TX
Your technicians were prompt, courteous, on time and did a great job! I was very pleased and warm!
Steve N. / Houston, TX
Very good service from scheduling to completion of the job.
Ken R. / Humble, TX
Outstanding customer service.
Joy B. / The Woodlands, TX
Chris was outstanding! He is such a polite young man and did an excellent job with our gas fireplace tune up. He cleaned up the area where he was working and left it in spotless condition. One of the gas logs broke in half, and Chris made a report that a replacement is required. Thank you!
Susan S. / Houston, TX
Great visit. So glad Perfection is consistently reliable.
Danny M. / Houston, TX
Joe is a great tech. And a valuable asset to you company. I am very satisfied with the job he did.
Marion D. / Houston, TX
Able and the other tech were very pleasant and explained everything to me. I appreciate their help.
Ron H. / Cypress, TX
Our experience with perfection supply was very good. We had scheduled a maintenance check and cleaning on our fireplace. The gentleman was on time and very thorough as well as knowledgeable. He made our fireplace look new again and left the area spotless. Great experience and will recommend them to others.
Ramiro C. / Houston, TX
Everything you need for a fireplace at reasonable prices.
Edwin M. / Sugar Land, TX
The technician was very knowledgeable about the system, and that was what I expected from them. I was satisfied with a job well done at a fair price. Thank you, Perfection.
Allison D. / Fulshear, TX
All the staff and technicians were friendly and polite. The technician was careful and clean throughout the process in our home. They emailed us several pictures showing the steps of their process as they were doing them in our home and were very quick. I have already recommended them to family and friends!! We will definitely use them again. Very professional!!
Diane K. / Houston, TX
We had a new house long ago, and we never used the fireplace until 6-7 yrs after moving in, hey, this is Texas, right? Well, it wouldn't work, so we called Perfection, who did the original installation, and they did a service call. Seeing how it was new, the tech got it going and then didn't even charge.
Fast forward, 5-6 yrs later, it wouldn't start. Once more we called Perfection, and "JACOB" was the tech making the service call. The phone rep who booked the call related that there was a tune-up basic charge. Jacob the Technician diagnosed the issue as an electronic part that likely burned out during a surge. He also saw that we didn't use the unit, it was like brand new, and so he related that he wouldn't charge the tune-up fee because it was like new, and didn't need it.
WHAT AN HONEST COMPANY!!!
Judy Y. / Houston, TX
My house was built with a fireplace, I didn’t have a problem until after more than 5 years. Alexandra ( customer service manager) helped me determine what was wrong with the unit, she was both very knowledgeable of the product and very patient in walking me through the process. I got the part replaced and now it’s all good! Kudos to your excellent customer service!
John M. / Houston, TX
Abel clearly explained everything he was doing as he progressed. Was very instructive on how to care for the fireplace going forward.
Keith W. / Houston, TX
Joe was very knowledgeable and answered all of my questions. He was friendly.
Joey R. / Bellaire, TX
Tech was respectful, knowledgeable, thorough and organized!
John W. / League City, TX
Joe was a pleasure to have service my fireplace. He was very professional, knowledgeable and friendly. I will definitely recommend your company and Joe to my friends and family.
Tim M. / Spring, TX
Great company. I highly recommend this company if you have any type of fireplace issue.
Trina Y. / Spring, TX
Quinton and Coltton did an awesome job. They went above and beyond. I didn't know this fireplace could look this good. Please let them know that I was very pleased with their service and them going above and beyond.
Ahmed, E. / Partners in Building / Houston, TX
Frank was seriously awesome today and went out of the way to make it happen. He is awesome and I truly want to say thank you so much! You truly made the homeowners more than excited to make this happen. He did amazing.
Tom H. Sr.
We stopped there... and they have a good selection of gas logs and [fireplaces]. [Very] knowledgeable and helpful in [making] our selection.
Homeowner / Houston, TX
This place is outstanding!! Helpful quick and on point! I recommend them 100%, they pulled us out of a jam when we needed them!
Raja S. / Houston, TX
We had not used our fireplace even once since we built this home in 2001. After Snowvid in February, we wished it had been serviced and ready to use. We called Perfection (the original installation company) and their tech, Jacob D. came out on May 4. He was excellent from start to finish: did not leave any mess behind, meticulously cleaned every part and checked its operation, and showed us how to use it. I would wholeheartedly recommend Perfection. If possible, ask for Jacob D.
David R. / Houston, TX
I was impressed with our technician (Larry). He was on time friendly and did an outstanding job. His work was meticulous and he made sure I was comfortable with the workings of my fireplace and maintenance. I highly recommend Perfection for your fireplace installation and maintenance needs.
Karen L. / Houston, TX
We had our fireplace cleaned by Dave Hamlin. I just wanted to comment that we had excellent service. We are very satisfied and will recommend to anyone that needs/asks for y'alls service. Also, the office employees were very nice and helpful the day I stopped to make my appointment. Keep up the good work!
Teresa C. / Brookshire, TX
Delio is a great representative for Perfection! He is knowledgeable and explains completely what he is doing to make the repairs. He has a great attitude and loves his job. Can’t thank him enough!
Cheryl K. / Houston, TX
Such a professional outfit from start to finish- so glad I connected with them after the winter storm to have everything checked out!! Thank you!
Alexander B. / Humble, TX
Thank you again for the wonderful service of our fireplace. The Technician was awesome and the fireplace was a life saver during the recent power outage.
Grant D. / Houston, TX
Very good gas fireplace service. Easy to set up appointment. Technician was knowledgeable and courteous.
Heather M. / Spring TX
I received a referral to Perfection Supply and am so glad I did! I worked with Tommy to schedule a repair to our fireplace and to choose a new gas log set. He was very informative over the phone and responsive to follow up emails. Would definitely recommend Perfection Supply again!
Adan S. / Katy TX
Great service, prices, and people. Great work as well. Perfection in name and work…✅
Jim L. / Friendswood, TX
They do great work, prices are excellent and I love my new gas fireplace.
Eric G. / Houston, TX
Top notch service on fireplaces. Great at insulation as well.
Frank V. / Houston, TX
Had an issue with our fireplace, and Alex was able to resolve and fix it over the phone. Excellent customer service and follow up. Would highly recommend for future purchases, give them a try.
Kris S. / Conroe, TX
Just wanted you to know that Larry did a great job today getting our fireplace clean, and back up and working. He was very attentive throughout the whole process, explained everything, and knew exactly what he was doing. Now it looks and works great. Just wanted to let you know how happy we were with him, the service call and your company.
Kitty R. / Montgomery, TX
I just want you to know how much we enjoyed visiting with you each time we came into your store and how much we appreciated all of your helpful information! And, in addition to that, you were so kind, and patient, and helpful when I called you twice, to explain things to me about the mantel. I was so frustrated at the time, but felt sooo much better after talking with you! Thank you for being so nice!!! May God bless you richly for the blessing you are to us and others! (Email message sent to Eli in our Inside Sales Department.)
Alexander B. / Humble, TX
Mr. Colton just left here and all is working great! He was very prompt, courteous and professional. The fireplace required a replacement for the pilot light. It is working and looks new. Thank you again for your services. Stay safe and have a blessed one.
Homeowner / Houston, TX
Able is very professional and has a keen attention to detail.
Mike S. / Magnolia, TX
One of a kind store. Have done business here for over 20 years. Great showroom to look at fireplaces for your home. Excellent customer service.
Rhonda C. / Houston, TX
HUGE thanks to Alex from the customer service team, as well as Larry, our service technician. We had an issue with our fireplace emitting fumes. There were some initial issues and questions around warranty and what was covered and what wasn't, but after speaking further with Alex about our struggles in concern (especially with a holiday coming up and guest coming over!) she expedited our ticket and got Larry out to see us the next day. Larry was pleasant, polite, skilled, and helped put our concerns to rest. Looking forward to working with Perfection Supply for our fireplace needs in the future!
Tom H. / Houston, TX
This is to commend your service technician, Dave Hamlin, for doing an outstanding job on the service call for our fireplace yesterday. He arrived within the appointed time, kept me informed about what he was doing, and maintained a professional manner throughout. My thanks for a job well done.
Leesa W. / Houston, TX
Professional, polite, AND wore a mask (thank you!).
Salvatore S. / Houston, TX
Excellent work! I will recommend you.
John H. / The Woodlands, TX
Fantastic job, my fireplace has never looked/worked better.
Robert G. / Katy, TX
Wade was very professional and knowledgeable. He listened to our concerns, answered our questions, and repaired our fireplace – we thought we were going to have to replace it before having it serviced. It now works and looks much better/nicer than it did when we bought our home back in 2007. Awesome experience!
Steven H. / Houston, TX
Friendly people. Great service. Ordered what I needed. Thanks.
שמחה סביר / Houston, TX
Very good customer service. And reasonable pricing. Very recommend.
Sony P. / Richmond, TX
My fireplace hasn't been working for three + years and I finally got tired of wasting it. I did some research and contacted Perfection Fireplace to help get it up and running. They were able to fit me in within a week and came out today and were able to service my electric fireplace. Now everything is as good as new and was done at a very reasonable price. Looking forward to working with this company again.
Katie K. / Katy, TX
We've been using Perfection Supply for four years now for repairs and maintenance for our fireplace. Their staff is polite, knowledgeable, and precise. Great customer service! Big thanks to Alex for taking an after-hours phone call to help us troubleshoot an issue.
Alan J. / Houston, TX
Very helpful and knowledgeable staff, courteous and respectful. I brought in my starter unit and remote for diagnosis, and they promptly identified the problem and had replacement parts in stock.
Drew O. / Southern Green Builders / Houston, TX
We use Perfection for fireplaces and they help with solutions inside and out. Can help meet clients' budgets and/or design specs. Prompt field performance.
Tom B. / Houston, TX
The installation went well and Joseph the installer was very careful and very considerate in doing his work. He is very good with customers and is a good representative of your company. Thank you for your help.
Roger G. / Houston, TX
Great pricing and great service. Mark did an outstanding job. Thank you. Thank you. The firepit looks great and we have used it multiple times already. I really appreciate your help.
Lorrie M. / Missouri City, TX
Daniel, our technician, was very professional. He did a nice job of repairing our fireplace. Who knew it should be serviced every two years?
Lauren S. / Bellaire, TX
Technician was knowledgeable, friendly and honest.
Tommy W. / Houston, TX
Technician was really good.
Dwayne M. / Houston, TX
Wade was professional and very personable and friendly.
Raymundo V. / Houston, TX
Very good prices.
Jon N. / Houston, TX
Angel M. / Houston, TX
Andrea J. / Houston, TX
...I was beyond impressed. Not only were they able to fix my issue but my fireplace is cleaner than ever before. The price was so reasonable and the technician was knowledgeable and nice.
Ron L. / Jersey Village, TX
Excellent service. Very professional and pleasant. Very pleased with the work.
Carol R. / Houston, TX
Wade was personable and gave us great service. We love our new fireplace logs! Thanks so much!
George B. / Houston, TX
It was perfection!!
Jackie K. / Cypress, TX
Wade did an amazing job on our bedroom fireplace! He was very professional. He kept me up to date on his arrival. He then left his shoes at the door and cleaned the fireplace thoroughly inside and out. It looks like a brand new fireplace! He definitely went above the call of duty!
Dianne D. / Houston, TX
My servicemen checked everything very thoroughly. I felt I got my money’s worth. Plus he was really polite.
Judith B. / Spring, TX
Your technician had experience and did an excellent job of explaining everything to me.
Rickey L. / Missouri City, TX
Joe Alvarado, technician, came and serviced our fireplace for its annual inspection, did a fantastic job, kept me informed throughout the process and when completed not only was it working like new but looked new as well. We’ve always had great service from Perfection but Joe went above and beyond with this year’s service. Can’t say enough about his professionalism.
Jose C. / Houston, TX
It’s refreshing to find good, honest people these days. I am not very handy myself and can barely use a drill but the technicians at Perfection Supply fixed the fireplace at the house I just bought and today when the fireplace would not come on they came out and fixed a minor issue, it was so minor that they refused to charge me, even for the visit. I highly recommend them to anyone needing anything to do with fireplaces.
Justin B. / Richards, TX
I would like to express my gratitude toward your service technician, John. John recently installed new logs in our home in Richards, Texas. My wife advised me that he was fantastic with my son while installing the logs and was very nice and respectable to her. She informed me that he did an amazing job at our house as well. I am glad that Perfection Supply hired such a good employee to perform your services. Due to John’s great demeanor and positive attitude you have gained a lifelong customer. Furthermore, I feel that he did an outstanding job representing your company and is a fine example of what customer service should be.
Julian U. / Houston, TX
Excelente atención y servicio al cliente.
Shannon H. / The Woodlands, TX
Just a comment about my recent insulation make ready service. We wish we had done it sooner! Great job!
Calvin P. / Magnolia, TX
Your technician, Larry, was amazing. Knowledgeable, thorough, pleasant. Great work.
Roy L. / Tomball, TX
I appreciated your service technician, Larry, making special accommodations by coming out earlier than was scheduled. Good customer service!
Joy and Wynne B. / The Woodlands, TX
John was the technician who came out today to service our gas log fireplace. After telling him what our problem was, he immediately knew the answer and remedy needed. We would like to express our pleasure as John was polite, knowledgeable, professional, and did a great job! He cleaned up the area where he was working and left it spotless. Not only that our gas fire, which was purchased December 2017, now performs better than ever! We would highly recommend John! Thank you!
Mr. White / Tomball, TX
Perfection Supply is a very professional business to work with. They do everything in their power to accommodate their customer’s needs!
Tammy F. / Houston, TX
Just wanted to say a HUGE thank you to Alex for her phone support today in troubleshooting my fireplace issue. During this crazy COVID time, experiencing an issue was unsettling. She was kind, patient and friendly as she walked me through a "fix". Great customer service, Alex! I appreciate you!
John K., Houston, TX
Awesome place to get a great fireplace.
Louise S., Houston, TX
We felt the technician was pleasant and knowledgeable. We also thought the cost was a good value.
Mike L., League City, TX
Great. Joe is a real asset to your company.
Peter L., Humble, TX
Very professional, on time, explained the problem, fixed the problem, fair price.
Madeline I., Cypress, TX
Larry answered questions I had for him very thoroughly. I was very impressed by him. He did a great job!
Alexandra E., Cypress, TX
We’ve been using Perfection for years; they installed a fireplace in our last home, and service the fireplaces in our current house.
They’re not the cheapest, but you get what you pay for. Service and repairs that are on time, and “right the first time.” Detailed, clean (no messes left behind), and excellent work.
Nothing but good things to say about them - use them for annual fireplace servicing & you won’t need them for repairs!
Melanie S., League City, TX
Our experience with with Perfection was great right from first calling to set up our service call to the technician’s fixing of our fireplace. Our technician Abel, was on time, polite, knowledgeable and explained everything to us. I will be continuing to use Perfection Supply for all of our service needs. They are just like their name says, Perfection.
Maxxine R., Houston, TX
Very professional and courteous service by Jacob. Fireplace looks and functions great.
Glenn G., Katy, TX
Jose did a great job and was very nice. It was a pleasure to work with him.
Kevin H., Pearland, TX
Tyler was very courteous and professional during the installation.
Karla S., Katy, TX
My 13 year old fireplace had just about given up the will to live... until Larry the fireplace guy stopped by. Not only was he super pleasant, he was on time AND made my fireplace look better than when I first moved in!! It seriously looks brand new!! If you ever need any fireplace services, even if it is just a simple tune up, I HIGHLY recommend Perfection Supply and Larry the fireplace guy!!!
Alan G., Cypress, TX
I called Perfection because I couldn't get the gas log fireplace started at my Mother's house. First, kudos to Diane, the customer service rep I spoke to, who talked me through a couple of things to try to get it started, and when that didn't work we scheduled a service call for the next week. Their service tech, Wade, arrived at almost 7 pm. We were his eleventh and final stop of the day, and I thought he would be tired and ready to get home and might rush through the job but I was wrong! I can't stress enough how impressed I was with Wade. He did a thorough job, got the fireplace going, and left a clean worksite. But just as important to me is how he treated my 86 yr old Mother....at the end of a long day he patiently answered her questions and explained everything he did, and when he left she said "he's a really nice young man isn't he". I want the folks at Perfection to know how well Wade represents you and what an asset he is to your company, and I want other potential customers to know how refreshing it is to do business with a company that still understands the importance of customer service and how to treat people!
Leonides F., Houston, TX
Como muchos otros lugares de compra. Encuentras de todo un poco y buena calidad. Lo recomiendo. Saludos y Bendiciones.
Bill K., Cypress, TX
Larry did a great job explaining and resolving the issue!!
Thomas O., Tomball, TX
The installer was great, answered all questions. Fireplace looks great with new logs and doors.
John K., Houston, TX
Friendly service tech.
Todd M., Porter, TX
First class service from office and techs!
Charles O., Houston, TX
We decided that we'd like to get more use out of our fireplace, without actually having to put effort into it (like having to clean it). We decided to get a gas fireplace with a remote control. For the size of our fireplace, they didn't have a lot of choices that included a remote control. But we did see one that we liked very much, and we made the purchase. We were able to schedule the install for a few days later. Able Rodriquez called to let me know when he would be arriving to install the new fireplace. He removed the old parts and got the new fireplace installed, and explained how to use and maintain the fireplace. Before leaving, he cleaned up thoroughly. He took the old parts away for disposal. We now have a beautiful fireplace that activates at the touch of a button. We are very pleased with the new fireplace, and with the service received from Perfection Supply. I highly recommend them if you want a new fireplace, or service for your existing fireplace.
Neil S., Katy, TX
Thank you for a very professional job! You did a great job!
Mary Ann P., Friendswood, TX
Please pass this message on to owner/general manager of your company. I was so impressed with the service technician that came to my home yesterday that I wanted to let you know. Able was so courteous to me and respectful of my home. And very knowledgeable. He spotted the problem with my fireplace immediately and was able to quickly fix it. He took the time to go over some points with me about the fireplace. He was easy to understand and was very pleasant. In summary, everything that a customer service person should be. Please know that he is representing your company well.
Martha P., Houston, TX
I’m selling my home and the buyers are requiring that our fireplace be in working order. We haven’t used it in a number of years and I called your service office to schedule a service call. We are dealing with a few days time constraint and I should have realized this is an incredibly busy time. Diane in the service department was amazing. Even though there was no way to schedule an appointment in my timeline she was able to tell that you had installed our system for David Powers Homes and gave me tips on to clear air from the gas line. After following her advice I had the fireplace working within 15 min. I can’t tell you how grateful I am for her help. She did not have to take the time to help me out but she did. Because of her excellent customer service I will always call Perfection for my fireplace needs and recommend you to my friends and family. Thank you Diane!!!
Hena J., Cypress, TX
Your technician, WADE HIGHSMITH, was very nice and professional. He solved the problem and explained in detail when I asked questions. Thank you for a pleasant experience and look forward to working with your company in the future.
Thomas T., Cypress, TX
As an aging homeowner, I'm getting a good bit of experience in dealing with service techs doing various maintenance and repairs around my home, mostly things I used to do for myself (and probably should STILL be doing!). I've learned that it's best to keep my expectations fairly low so that I'm not constantly disappointed.
My interaction with Wade Highsmith earlier this month.
I was impressed with his professionalism: not only did he know what he was doing, he looked and acted like an experienced and confident service tech. He treated my home with respect and left the fireplace area cleaner than when he started the work. I didn't "hover", but I was interested in learning about the service process and problems my fireplace had. He answered my questions patiently, knowledgeably, and honestly, which is a rare skill in my experience. Finally, the payment process via iPad was smooth and quick.
Dealing with the public can be a frustrating and thankless job, with lots of complaints and unhappiness. Here's an "Attaboy" to Wade for the great job he did and the way he represents Perfection Supply to his customers!
Rick V., Houston, TX
Great service, good people and hustle to help... Dustin is on his A game. They have been a great help for us here at Meis Roofing & Construction.
Jessica S., Houston, TX
Just a great place to get replacement parts for prefab fireplaces.
John H., Conroe, TX
Coltton was extremely knowledgeable, friendly, and helpful with all of the questions that I asked thus leading me to add a fan to the existing fireplace. He went above and beyond on cleaning the fireplace during the tune up now it looks better than it did on the original install. I would say it is rare that a service technician pays so much attention to detail but Coltton nailed it. I will be recommending this company to anyone who needs fireplace service.
Katy B., Cypress, TX
Just had a very nice talk with your customer service department to set up an appointment to get our fireplace serviced. I just wanted to let you know that both the front desk and the customer service department ladies were extremely friendly and helpful!! Y’all are doing it right!!
Lyle E., Fulshear, TX
Your team just finished up the insulation service at my home. They were very professional and did an amazing job. I will be recommending your company. Thanks!!
Jonathan G., Katy, TX
Delio and Able came out to my home today for a fireplace tune-up. I never knew the fireplace was supposed to be serviced but the guys were phenomenal.
Jill J., Tomball, TX
Our technician John was FREAKING AMAZING as were the ladies who got our service call set up!
Terry D., Houston, TX
As a Purchasing Manager for a local home builder I genuinely enjoy working with Perfection. Their staff is knowledgeable, experienced and focused on taking care of us, their customer. My statement holds true whether you are dealing with management, sales, accounting or ordering processing.
S Gentry Custom Homes, Willis, TX
Perfection describes the efforts of this company to work any problems that may occur. Most contractors know that if you're going to do custom work then you have to be prepared to not only provide the services offered but to adapt when unforeseen things occur. I highly recommend this company.
Gregory Chojnacki & Co., The Woodlands, TX
I am a general contractor in the Houston area, I've been using Perfection Supply now for approximately 15 years and have always had a great experience with the quality of their products, installations and their professionalism toward my projects. I will continue to use them on all of my projects.
John B., Houston, TX
I have used Perfection wholesale for over 15 years now. Their service is 2nd to none. Not only with Fireplaces but insulation also. Scharlene has been one of the best sales people i have worked with. Thank you Perfection for 15 years of EXCELLENT service.
Donna S., SugarLand, TX
The technician Joe called en route and arrived within the two hour scheduled time frame. He was very courteous and removed his shoes before entering my house without being asked. Perfection had installed my gas fireplace 25 years ago, and this was our first service request. He replaced the switch that was not working and did an excellent job of cleaning the unit, replacing the vermiculite base with small lava rocks and arranged the gas logs to better display the flames. I tend to be captious, but this work was perfection.
Tom K., Houston, TX
Best place to know about your fire place or how to replace any parts or change your fireplace to a new version one. They also do great chase covers.
Christina M., Fulshear, TX
We hired Perfection Supply to add glass to the front of our fireplace because our dog liked to dig at the lava rocks. We also had them upgrade our logs so we could control them with a remote. They did a great job! The installer was very friendly and professional. Our fireplace looks awesome!
Barry G., Tomball, TX
We have a fireplace that hasn’t worked when trying to use. We made a maintenance appointment to see what is going on. Dave Hamlin was the technician that serviced the fireplace. I was very impressed with his knowledge of the product, explanation of his findings and repair made today. Well done Perfection!
Bobby C., Manvel, TX
Fireplace is working perfectly! Mr. Tyler was a gem of a man to deal with. Wish everyone I dealt with was as pleasant and respectful as he.
Larry and Patty W., Fulshear, TX
We had Able yesterday work on our fireplace. You are fortunate to have him as an employee!! This is our third new build, and our third fireplace from your store. We are so happy with the service after the sale, and Able is the reason your customers are happy and repeat customers!!
Albert K., Houston, TX
Awesome place! Very knowledgable and helpful staff!
Dar H., Sugarland, TX
QUICK, POLITE, CONSIDERATE AND NEAT
Thanks Kevin! Your team did a wonderful job, on time, quick, polite and neat. I sure wish every contractor would be as considerate! Looking forward to you doing my walls and ceiling when they are ready!
Mark S., Cypress, TX
ANOTHER GREAT JOB!
Your Foam Board & Insulation Installers did another great job, and worked overtime to find just the right place for our FM antennae to get through all that new tin foil in the attic to boot – great job!
Robert F., Pearland, TX
CLEAN & CAREFUL
We love our new gas logs with the remote control! This was a present to my wife and she was not disappointed. The service tech was extremely neat, orderly, and extremely personable. He obviously takes pride in his work and it was reassuring to watch him work with such care. He was clean and careful to remove his shoes every time he left the house to make a trip to the truck. He answered every question my wife had to ask. It will be our pleasure to recommend your company to all of our friends and neighbors.
Linda B., Houston, TX
PROFESSIONAL, KNOWLEDGEABLE AND ACCOMODATING
I will and always have only used Perfection Fireplace for all of my fireplace needs. The main reason is due to your service technician, John. He is always professional, extremely knowledgeable and goes over and above to perform exceptional service. I always ask for John and will wait until he is available on the schedule for my area of town. I have recommended Perfection Fireplace to others because of the exceptional service from John. Thank you Perfection Fireplace for employing professionals.
Pat S., The Woodlands, TX
ABOVE AND BEYOND
John, your Service Technician just left my home. He called this morning. I was quite frustrated that I could not be home at the window of time he was to arrive. He was able to rearrange his full days schedule somehow and show up earlier so I could be here. In a busy season not many service technicians would do this for a customer. He arrived to a hot fireplace and worked around that by using leather gloves. He took the whole unit apart, fixed the pilot problem, cleaned the entire unit and the glass. He was knowledgeable and took time to answer all of my questions. His exceptional service made the month and half wait worth it. I particularly appreciate Johns concern for my scheduling problem and time. Perfection Fireplace is busy for a reason. They are to best place to get the job done. You will be the only Fireplace Company I recommend. Thank you, Pat
Jonathon S., Missouri City, TX
I was so tremendously pleased with the professionalism and knowledge of your service person - John - who performed the needed work. He was tremendously careful in all areas, which was rather important with our white carpet. I really could not be more pleased with everything he did. As a recent transplant to the Houston area, we have been disappointed with service providers for other kinds of needs, but you guys were a very pleasant departure from that. Thank you so very much.
Chris G., The Woodlands, TX
Just wanted to state that Dave did a great job in tuning up our 2 fireplaces...you can tell he cares about his work/job and enjoys it! He explained everything he was doing and why…excellent employee.
Molly N., Houston, TX
Your service technician, Eli, was very friendly and helpful. He explained what he was doing and why. He arrived prepared, even removed his shoes at the front door. His exceptional service was well worth the 2 month waiting list. I will most definitely recommend your company to my friends and family. Thank you again, Eli!
Terry L., Crosby, TX
ANSWERED ALL MY QUESTIONS
Your service technician, Wade, got here when he said he would, had the right part, noticed the bottom glass not latched properly, installed the fan quickly, made suggestions regarding maintenance/operation, answered all my questions with a smile. Very professional. Fan performs as promised--we feel heat radiating into the room much better than before--wife is happy! Thank You!
Barbara D., Cypress, TX
ABILITY TO DELIVER
Recently, Perfection handled a project for me, and because it was done with such care and professionalism, I wanted to tell anyone who might be considering using this company to do work for them! In our current business environment, it is rare to find a company that takes pride in their outstanding customer service - in their desire to help you find precisely what you are looking for and in their ability to deliver exactly what they say they will. Thank you, Dustin and James in particular. They are aptly named ''Perfection,'' and I can not recommend them highly enough.
Graham & Tina B., Kemah, TX
THEIR REPRESENTATIVES WERE HIGHLY PROFESSIONAL
During the course of very extensive works we had cause to utilize the services of Perfection, represented by our sales person Scharlene. We purchased a high end fireplace from Perfection and they handled the insulation of our home. We found their level of service and professionalism to be outstanding. Their representatives were highly professional and knowledgeable and they discharged their obligations on time, on budget and, despite the extensive work they carried out, left our home in a cleaner state than that in which they found it. As you may imagine, we would have no hesitation whatsoever in recommending Scharlene and Perfection in any regard.
Debby C., Montgomery, TX
GREAT SERVICE & PROFESSIONAL PEOPLE
WOW! Jeff did a wonderful job of installing my new fire logs and explaining everything I needed to know. He also helped me solve a problem with the central vac system that was in the house. I will tell everyone I know what great service and professional people your company has. Thank you!
Wendy F., Cypress, TX
EXTREMELY FRIENDLY & PROFESSIONAL
Just wanted to let you know that your service man that came out to fix my grill this morning was fantastic. I believe his name was Dave and he had another gentleman with him that he was training. Both of these guys were extremely friendly and professional. Dave was very knowledgeable and patient with me as I hovered and asked a million questions. I am always extremely grateful when I receive exceptional service and think it is very important to let companies know when their employees are doing a great job. I have used you guys for years for my gas grill and gas logs in my fireplace. Because of service like I received today I will not hesitate to call you guys again should the need arise. Thank you so much.
Mark S., Houston, TX
Thank you SO much for replacing the flag on my mailbox! I wrote you on Friday, asking how to get a replacement part. I began to worry when I didn't hear back. But on Tuesday afternoon, I noticed that you had already replaced the flag. Excellent service!
John M., Houston, TX
I had a fireplace Tuneup done today by your Tech Andre. He did a great job on a gas fireplace that was 13 years old and had never been serviced. He was very professional and careful. He found several hornet's nests in the fireplace. We definitely needed the service call. It is nice to have someone come into your home and do the job so well. Thank you.
Scott C., Cypress, TX
I appreciate a job well done by our mailbox installer. He came out yesterday, when we got a torrential downpour of rain. He could easily have postponed this job due to the weather, but he went the extra mile and got the job in. Please let him and his supervisor know that we are very appreciative of the excellent effort. Thanks a lot!
Carolyn M., Houston, TX
I was very impressed with the courtesy and professionalism of Eli, the serviceman who did our tune up. He was able to explain everything he did and also explain what else was required and why. Very patient! I would not hesitate to recommend Perfection (and Eli) to anyone needing your services. Thank you.
Virgil & Glenna Y., Katy, TX
YOU WERE GREAT
We had a lot of problems with our gas line going to the fireplace. We went out of town for our 61st wedding anniversary and Christmas was coming—We are writing to tell you how much we appreciate all your help to get our fireplace working around our schedule and yours. You were great! And patient with us. You also recommended a great plumber after we had a plumber who "messed up" our gas line. So, thank you for that too! We appreciate your professionalism. Thanks so much.
Laura B., Houston, TX
IT WAS PERFECT
We are so pleased with the excellent insulation job your company did on our home. It was "perfect"! Javiar did a good job catching all the areas on the punch out run. Thank you.
William, M., Missouri City, TX
PROFESSIONAL AND THOROUGH
The Perfection people were very professional and thorough in their approach and completion of their work to add missing insulation in my house. I inspected the job and it satisfied everything that they said it would. I would be happy to recommend Perfection to any of my friends if they need to add or repair any of their insulation in their house. It is nice to find professional people in the building construction industry.
Brick P., Carmine, TX
FRIENDLY AND PROFESSIONAL
Just a quick note to confirm that your representative arrived yesterday afternoon (right on time) and installed the gas logs at our country home.
He was very friendly and professional. He had a quilt to cover the floor and left everything neat. The logs look great and I know we'll enjoy them in the future.
Thanks again for your prompt and timely service.
Mike A., Houston, TX
YOU SHOULD BE PROUD OF YOUR SERVICE
I'm writing this note to let you know that I had a very positive experience with one of your service technicians yesterday.
He arrived on time, showed a detailed knowledge of the equipment he was servicing, paid attention to detail, worked efficiently and methodically, didn't leave a mess and was friendly and courteous in the process.
In a world filled with bad service/service organizations, you should be proud of the service Perfection provides.
I'd be happy to recommend your organization to anyone who wants to listen.
Pattie A., Houston, TX
Your technician came out today and did a fantastic job cleaning up and maintaining our three fireplaces. They were all having trouble due to lack of maintenance and he made them all look and work like new. John takes pride in the work he does and was a joy to have in our home. He is a true asset to your company.
John M., Houston, TX
PROMPT AND PROFESSIONAL
Thank you and your employees for the promptness and professional attention while installing our new gas logs. Special recognition should go to your technician who took the time to correct an existing problem while working on our fireplace. He was very courteous and careful to explain what he was doing and why. He was very neat and orderly and left the area even cleaner than when he arrived.
It is comforting to know that companies such as yours have qualified employees who perform their duties putting the needs of your customers first. Congratulations!
I have notified the builder of your fine services.
Tasha G., Houston, TX
YOUR TECHNICIAN TRULY KNOWS HIS STUFF
I had told my husband that your technician was amazing when he came out to work on our fireplace.
Let me expand.
He came to the door and first introduced who he was and what company he was with. I was actually in a hurry and probably wasn't that friendly. He actually removed his shoes upon entering the house. I showed him where the fireplace was and he went on to begin working on the fireplace. He was extremely careful not to make any mess and did an excellent job cleaning all the parts and the glass. He even explained everything to me in a way I could understand. Best of all, the fireplace now works. My husband was so bummed that he couldn't be here when your tech was here. He is an asset to your company. He truly knows his stuff and you can tell he thoroughly enjoys his job. Thanks for sending him to us!! We will definitely be telling all the neighbors about you guys!!
Carolyn B., Houston, TX
THANK YOU FOR GETTING OUR GRILL UP AND RUNNING
Thank you for your help in getting our TEC grill up and running again! When we could not get the grill hose to fit on the propane tank, you had suggested I come by your store; little did I imagine you would give me a new regulator! Your kindness to a new Houstonian was appreciated more than you know, and it did solve the problem. Be assured that when we start our backyard remodeling in the next year, we will be calling you! Thanks for the random act of kindness and best wishes.
Tommie T., Houston, TX
PROMPT CUSTOMER SERVICE
Thank you for sending the receipt and the other form we'll need for income tax filing. I certainly appreciate your prompt attention to this matter and have enjoyed doing business with your company.
Jon M., Houston, TX
I HIGHLY RECOMMEND PERFECTION
The group at Perfection was very professional and took the time to understand my needs for additional blown-in insulation. The crew arrived on time and went over what they were going to do and how long it would take to complete the job. They cleaned up before they left. Even though this is a small house, the energy saving is substantial. I highly recommend them for your insulation needs.
Doug and Susan B., Sugar Land, TX
My wife and I recently purchased a fireplace from your company, and I would like to say that your representative displayed expert knowledge of fireplaces and all that they entail. With his help we feel we made a good decision in making our purchase. He is the ultimate professional and his personal attention to us, sealed the deal.
Del B. Houston, TX
KEEP UP THE GOOD WORK
The installer just finished and the logs are working great. I must say it was the best experience I have ever had with contractor doing work in my home.
He called yesterday and confirmed his appointment. He then called when he was getting close to my home today. He arrived on time, was friendly, and prepared. His vehicle was clean and he had a very professional appearance. He worked fast and efficient, but he was not "rushed." He clearly knew what he was doing, and he clearly enjoyed do it. He went the extra mile to make sure the install was to my satisfaction. He trained me on the system and answered all my questions. He then did a thorough cleanup of the work area (it looks better now than before he got here). I offered to help clean up or carry out the trash but he politely said he could handle it. Finally after letting in run for a short time he went back and double-checked everything to make sure it was safe for my family. He tested the system to make sure it was functioning correctly even using special equipment to test for problems.
The gas logs look and work great. And the service was by far the best I have ever seen. Keep up the good work. And use me as a reference anytime.
Jesse C. , Houston, TX
PROMISES MADE. PROMISES KEPT.
The two guys need to be recognized for all their help and more than I expected. Give them these praises or just a thank you! (Customer wrote after Perfection provided an Attic Audit and installed blown insulation in attic.)
Elizabeth B., homeowner
WHAT I LIKE THE MOST IS THAT HE WAS SO UPLIFTING, FRIENDLY AND PROFESSIONAL.
My experience with this company has been very positive. Frank was my technician and he was very knowledgeable, he did his work quickly and explained as he worked. What I like the most is that he was so uplifting, friendly and professional. I would definitely use this company again for future services. For now I will enjoy my fireplace. Its finally working after 4 years!
Ken B., homeowner
A+++ ALL THE WAY.
We called and explained that our pilot light would come on, but not the burner. Customer service explained what the issue might be, scheduled a service call, and provided a 4-hr window. We received a text the day before as a reminder and to confirm the appointment. Our technician showed up on time, was extremely professional, and very informative. He had the fireplace up, running, and super clean in what seemed like about 20-30 minutes, looking better than it ever had before. A+++ all the way. Couldn't have asked for anything more. Very pleased with this company!!
Pamela P., homeowner
THE TECHNICIANS ARE ON TIME, PROFESSIONAL, KIND, AND SKILLED.
We had our fireplace serviced on Thursday 1/10/2019 by John for a tune-up and a new remote control. Perfection Supply originally installed our fireplace in 2000 when we built our house and we have used them two additional times. They do great work and we are very happy with the results. The technicians are on time, professional, kind, and skilled. I would highly recommend Perfection Supply!
Craig K., homeowner
PROFESSIONALLY INSTALLED & FAIR PRICING.
They installed my fireplace set after coming out to measure on the initial visit. Professionally installed & fair pricing. This is the second fireplace set I have purchased from them. This one was to replace the flooded set I had before. I upgraded to the remotely controlled gas fireplace set.
Tom T., homeowner
Staff was very helpful and they had my parts in stock.
Glenn G., homeowner
COULD NOT BE HAPPIER.
Perfection is not just their first name, it describes the level of service received today at my home when I had my fireplace serviced. John, the service tech, showed up on time, was knowledgeable and professional AND left my living room cleaner than he found it. Could not be happier. Thanks.
Lara L., homeowner
WILL DEFINITELY GIVE THEM 100% OF MY BUSINESS AND REFERRALS!
Perfection could not have been easier to deal with! Their employees were exceptionally nice and easy to work with. I brought in my remote unit and they tested and replaced it within 10 minutes. Will definitely give them 100% of my business and referrals!
Tommy H., homeowner
This place is amazing, has great sales people, great customer service, and amazing service department. If you ever have fireplace needs call these guys first
Kim B., homeowner
IT SERIOUSLY LOOKS LIKE A NEW FIREPLACE AND IT WORKS!
Perfection came over today to tune up my fireplace and figure out why it hasn't been lighting. The service technician, Delio, was very professional and knowledgeable. He did an amazing job – cleaning out the entire fireplace and replacing a few parts that were worn out, even painting the grate that was looking old. It seriously looks like a new fireplace and it works! The price was reasonable too. We were without a fireplace all last year, because another company came out several times and couldn't seem to fix it. I wish I would have known about Perfection then. I highly recommend.
Cameron K., homeowner
Our gas log fireplace had not worked for sometime. Larry from Perfection Supply had us up and working in no time. He completely cleaned the fireplace, replaced the switch and now it works great. Very reasonable and great customer service!
Nice place, highly recommended.
Matthew M., Tomball, TX
Your company was at my house last week to complete the insulation on the walls. I want you to know how well they did! I went out to the house this weekend and was blown away with the work. The crew your people sent out were true professionals! Thank you.
Love our fireplace installed by Perfection! They did a great job!
George P. / Cypress, TX
I just wanted to give John a HUGE thank you for returning my request during the freeze about my missing Heatilator battery pack. He was SUPER knowledgeable and through his conversation established my setup would work if the power went out. I told him I would share your company’s information to THANK HIM for his gracious service and will continue to do so in the future! God puts people in our lives at the times we are in need and sometimes just to make us smile! HOW NICE it was to get accurate advice at no charge! I'll definitely go to your store on Eldridge if I ever need help in the future and will encourage other to as well!
Jeanette J. / Houston, TX
Your Customer Service representative, Linette, called me and she sent me instructions to change the batteries and now the fire is back and it’s wonderful. Just in time for this cold weather. Thank you very much. She was very kind and helpful. She is an asset to your company. Thank you again for your customer service. Most companies don’t have any this day and time. We love our gas insert and have recommended your company to several people.
Grant D. / Houston, TX
Very good gas fireplace service. Easy to set up appointment. Technician was knowledgeable and courteous.