Our Customers Say It Best!

At Perfection Supply, much of our business comes from repeat customers and referrals. This speaks volumes about our solid commitment to providing exceptional customer service. However, nobody says it better than our customers themselves.

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Below are several testimonials submitted by our valued customers.

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I was so impressed with the efficiency and competence of Ozzie! He even allowed me to video a tutorial of how to light the gas on our fireplace if we need to. Thanks Perfection Supply! Highly recommend!

Julie K.
Houston, TX

Our flame was very low, almost not visible, we had others try to fix it unsuccessfully. However, Jacob with Perfection came out and not only restored our flame to proper height, he also explained in detail what the problem was.

Larry L.
Katy, TX

My fireplace wasn’t working. The remote needed to be replaced. He did this and cleaned it up also. Well done and it’s working fine.

Nanci V.
Houston, TX

Prompt and very professional.

Gloria A.
Friendswood, TX

Excellent service, Eric was awesome. He did a great job and explained everything to us.

Alejandro D.
Houston, TX

Excellent!! Simple as that!!

Ivan A.
Spring, TX

Great sales support. They had a replacement mailbox at a reasonable price. Helpful with explaining options for upgrading our fireplace log set.

Will M.
Houston, TX

Excellent service, highly knowledgable staff, beautiful showroom, FREE Chocolate Whoppers by the door! “Perfection” is a more than suitable name for this establishment “Since 1979”! Thank you to the staff of Perfection Supply! Wiĺl definitely be back in the future, and will be sure to tell others how I was treated well!

Houston, TX

Always pleased with the service. Timely, efficient.

Delores C.
Richmond, TX

The technician was very professional and did a great job!

Kathleen D.
The Woodlands, TX

Your Company has been Wonderful!!! We recommended you to my daughter and son. They have been using your services for the last five years. They are also very pleased!!


Charles H.
Clear Lake, TX

They always do a great job for us! We have been with them for many years. We would not go to anyone else.

Donna R.
Katy, TX

The remote fireplace installation was seamless. Great tech that came out. He was so very nice and took the time to explain how to use [the fireplace], replace batteries, etc. I am NOT tech savvy so that was quite perfection! We love the product and it is so easy to use. We were referred by a family member that also had the same installation done. Can’t say enough!

N. B.
Houston, TX

We like the service. The technician is nice and knowledgeable

Charles C.
Katy, TX

Our experience was outstanding!!!

James M.
Cypress, TX

We have been with these guys for almost 10 years. Haven’t had any issues and their service is top notch.

Bobby M.
Magnolia, TX

Perfection is always friendly, efficient and professional. Have used them for many years and have always been totally satisfied!

Marsha K.
Houston, TX

Great customer service and very knowledgeable of the product. Was able to repair and service my fireplace. Thanks again.

Derrick S.
Pearland, TX

Very professional and knowledgeable on fireplace services, and customer friendly.

Jimmy G.
Houston, TX

Great service, technician was helpful and answered all our questions. Honest and knowledgeable on what the fireplace really needed.

Jorge M.
Houston, TX

Hey all, just wanted to share about Perfection Supply. I’m a general contractor and have been using them for years for all my fireplace needs and they have everything. I also use these guys whenever we do a soundproof room. They also have everything for this application. They are always very friendly and have great pricing. Thanks to all the folks at Perfection!

Tim S.
Houston, TX

Excellent service. Skilled workers, prompt arrival and most importantly they stand behind their work. I have owned this home for 9 years and called for repairs and they had the original installation records from 1992, amazing.

Janet B.
Houston, TX

We had a great experience with Perfection! The fireplace is gorgeous and the service is on time and keeps everything working at peak performance. Thank you!!

Connie C.
Spring, TX

I always receive dynamic service when using Perfection Fireplace Supply. I don’t trust any other companies to keep my fireplaces working and looking like new.

Terrance J.
Houston, TX

Had great service twice in the past few years. Would highly recommend.

Larry H.
Houston, TX

Outstanding installation!

Woody L.
Houston, TX

Requested service at a quoted price to check [the] unit for winter months, unit was inspected and quoted price was lower than expected because [the] unit was maintained well and no issues were presented at the time of inspection.

A. F.
Cypress, TX

Had a fireplace repair done and the tech was extremely knowledgeable and did a great job!

Nimesh P.
Manvel, TX

We bought our house new 20 years ago. Our gas fireplace worked well, but we did not use it often. We hadn’t tried to turn it on in over five years. The glass was very foggy and I assumed a new something or other would be required. After reading reviews, I called Perfection (it turned out they had installed our very fireplace 20 years ago). Alex got us scheduled within a week. Joe got right to work on it and actually made it look like new. I did not know the photos on their website were of the same glass and fireplace – I assumed they were replacements. $169 Standard Gas Fireplace service and amazing skill was all we needed. It’s so rare to receive service that is completely satisfactory top to bottom.

Kevin O.
Cypress, TX

I’d used Perfection for my fireplace but found out they also install insulation, so I added them to the bids I requested from several insulators to insulate my garage. Perfection’s quote was reasonable and I selected them. After some discussion to arrange a good install time, they appeared promptly on the day chosen and were finished by the end of the work day. They paid attention to detail, foaming cracks before they placed batts. I found a minor issue after the crew left, but they were back out within 48 hrs to correct it without any hassle. Great to work with, would use them again.

Kirk C.
Houston, TX