Our Customers Say It Best!

At Perfection Supply, much of our business comes from repeat customers and referrals. This speaks volumes about our solid commitment to providing exceptional customer service. However, nobody says it better than our customers themselves.

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Below are several testimonials submitted by our valued customers.

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Anne C.
Houston, TX

Excellent customer service. Will get it done right. They had records from 30 years ago when they installed the fireplace. Amazing!

William B.
Katy, TX

I am always impressed with the quality customer service received by your company. A rare experience in this day and age! Thanks for the excellence!

Jeremy S.
Cypress, TX

My [fireplace] started not functioning properly so I called Perfection Supply. I was quite impressed with his knowledge on this new version of the [fireplace]. Within an hour he was done and my [fireplace] was back like a brand new [fireplace] with no problems since.

Edwin M.
Houston, TX

Our fireplace looks perfect! But, great work was not the end of it. Our technician made sure he kept everything neat and clean. I appreciate him taking off his shoes, wearing a mask and completely cleaning everything up before leaving. He was very respectful and polite. Thank you for a wonderful experience. We will definitely call you again in the future.

Myra H.
Richmond, TX

Great service. He explained what I need to do to keep it well maintained. Very professional and helpful!

Kelly D.
Tomball, TX

Technician gave great service and observed safety protocols while working and in the house.

Berry B.
Richmond, TX

Technician did a great job. Called and was able to arrive ahead of schedule and restored our fireplace to near new condition. Very professional and polite. Would recommend to anyone.

Don P.
The Woodlands, TX

Excellent service! Very happy with our new gas log set.

David M.
Houston, TX

I cannot applaud this company enough! I’ve used them twice now and from the service I receive on my initial calls to the finished product of the service, this company knows how to take care of its customers. Well done!

Michael A.
Houston, TX

Very impressed with your service person that came out. Very professional and does a great job.

Keith M.
Cypress, TX

Prompt safe courteous service. Thank you for keeping our fireplace safe.

Howard S.
Sugar Land, TX

Very thorough and very prompt.

Susan P.
Tomball, TX

Good service, fixed our pilot button and all works great.

Jim Y.
Cypress, TX

The service person was very knowledgeable and was able to answer all our questions and showed us things we need to be aware of.

Robert C.
Conroe, TX

The technician was very competent, courteous, clean and took time to explain a few things. Thanks!

David C.
Houston, TX

Very knowledgeable and personable technician.

Betsy W.
Houston, TX

Very professional and knowledgeable. Daniel explained how to change from remote to manual control. Excellent service.

Janell M.
Sugarland, TX

The sales rep, Kasserin, was professional and knowledgeable. Out installation tech, Ivan, was on time and very courteous. We appreciated him answering questions we had regarding the set up.

Karen V.
Katy, TX

Always do a great job! Our fireplace glass was spotless for Thanksgiving!

Jennifer S.
The Woodlands, TX

Professional, polite, personable service. Joe gave me several useful tips on use and maintenance. Bravo!

Karen W.
Cypress, TX

The technician (Christopher) was very polite and did a great job explaining what was required and what he did. He is a great member of your team.

Greg B.
Cypress, TX

Joe arrived on time and was very friendly. He quickly laid out a pad to contain dust and debris and went to work. He wasted no motions and did a thorough cleaning and servicing of a nearly 10 year old unit. He took the time to instruct us on how to use the unit after a loss of power. Can’t think of a better person to come into your house. The cleaning was impeccable and all we could think of is that the job was well worth the money. Thank you!

Geralod K.
Dayton, TX

Very professional with quality service.

Ron B.
Cypress, TX

The guy who came was punctual, courteous and respectful of our property. He put on shoe covers, draped the floor where he was working and left our fireplace looking much better. He shared some helpful information about what to expect when I’m going to call for help. He was also really good with our dog.

Gioconda M.
Houston, TX

Perfection Supply installed the fireplace in our home. We had a small problem with the regulator this fall and the technician who did the work was very knowledgeable, performed the work quickly and gave us some tips to avoid the issue in the future.

Paul C.
Fulshear, TX

John in sales was very knowledgeable with his prior 14 years of experience on the service side. They had a fair price and had exactly what I needed in stock.

Erik K.
Spring, TX

Troubleshooting and realized remote was not functioning properly. Joe was very knowledgeable professional and courteous.

Debbie V.
Houston, TX

Able did a very nice job, was prompt, pleasant and explained everything.

Michael M.
League City, TX

Service person was friendly and prompt and knowledgeable. Repair was completed correctly the first time. Another fireplace repair service failed to correctly diagnose our issues 2-3 times before I switched to Perfection. Price was reasonable. I’m thrilled to have a working fireplace again.

Tamara S.
Houston, TX