Our Customers Say It Best!

At Perfection Supply, much of our business comes from repeat customers and referrals. This speaks volumes about our solid commitment to providing exceptional customer service. However, nobody says it better than our customers themselves.

We appreciate your comments, and we’d love to hear from you! Click here to submit a testimonial about working with Perfection Supply!

Below are several testimonials submitted by our valued customers.

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The installation went well and Joseph the installer was very careful and very considerate in doing his work. He is very good with customers and is a good representative of your company. Thank you for your help.

Tom B.
Houston, TX

We use Perfection for fireplaces and they help with solutions inside and out. Can help meet clients’ budgets and/or design specs. Prompt field performance.

Drew O., Southern Green Builders
Houston, TX

Very helpful and knowledgeable staff, courteous and respectful. I brought in my starter unit and remote for diagnosis, and they promptly identified the problem and had replacement parts in stock.

Alan J.
Houston, TX

Perfection installed our gas fireplace 17 years ago when we had the house built. I have used them ever since. I totally trust them and they go over and beyond to satisfy.

Jackie D.
Fulshear, TX

We’ve been using Perfection Supply for four years now for repairs and maintenance for our fireplace. Their staff is polite, knowledgeable, and precise. Great customer service! Big thanks to Alex for taking an after-hours phone call to help us troubleshoot an issue.

Katie K.
Katy, TX

My fireplace hasn’t been working for three + years and I finally got tired of wasting it. I did some research and contacted Perfection Fireplace to help get it up and running. They were able to fit me in within a week and came out today and were able to service my electric fireplace. Now everything is as good as new and was done at a very reasonable price. Looking forward to working with this company again.

Sony P.
Richmond, TX

Very good customer service. And reasonable pricing. Very recommend.

שמחה סביר
Houston, TX

Friendly people. Great service. Ordered what I needed. Thanks.

Steven H.
Houston, TX

Wade was very professional and knowledgeable. He listened to our concerns, answered our questions, and repaired our fireplace – we thought we were going to have to replace it before having it serviced. It now works and looks much better/nicer than it did when we bought our home back in 2007. Awesome experience!

Robert G.
Katy, TX

Fantastic job, my fireplace has never looked/worked better.

John H.
The Woodlands, TX

Excellent work! I will recommend you.

Salvatore S.
Houston, TX

Professional, polite, AND wore a mask (thank you!).

Leesa W.
Houston, TX

This is to commend your service technician, Dave Hamlin, for doing an outstanding job on the service call for our fireplace yesterday. He arrived within the appointed time, kept me informed about what he was doing, and maintained a professional manner throughout. My thanks for a job well done.

Tom H.
Houston, TX

HUGE thanks to Alex from the customer service team, as well as Larry, our service technician. We had an issue with our fireplace emitting fumes. There were some initial issues and questions around warranty and what was covered and what wasn’t, but after speaking further with Alex about our struggles in concern (especially with a holiday coming up and guest coming over!) she expedited our ticket and got Larry out to see us the next day. Larry was pleasant, polite, skilled, and helped put our concerns to rest. Looking forward to working with Perfection Supply for our fireplace needs in the future!

Rhonda C.
Houston, TX

Great service.

Jean B.
Conroe, TX

One of a kind store. Have done business here for over 20 years. Great showroom to look at fireplaces for your home. Excellent customer service.

Mike S.
Magnolia, TX

Able is very professional and has a keen attention to detail.

Homeowner
Houston, TX

Mr. Colton just left here and all is working great! He was very prompt, courteous and professional. The fireplace required a replacement for the pilot light. It is working and looks new. Thank you again for your services. Stay safe and have a blessed one.

Alexander B.
Humble, TX

I just want you to know how much we enjoyed visiting with you each time we came into your store and how much we appreciated all of your helpful information! And, in addition to that, you were so kind, and patient, and helpful when I called you twice, to explain things to me about the mantel. I was so frustrated at the time, but felt sooo much better after talking with you! Thank you for being so nice!!! May God bless you richly for the blessing you are to us and others! (Email message sent to Eli in our Inside Sales Department.)

Kitty R.
Montgomery, TX

Just wanted you to know that Larry did a great job today getting our fireplace clean, and back up and working. He was very attentive throughout the whole process, explained everything, and knew exactly what he was doing. Now it looks and works great. Just wanted to let you know how happy we were with him, the service call and your company.

Kris S.
Conroe, TX

Had an issue with our fireplace, and Alex was able to resolve and fix it over the phone. Excellent customer service and follow up. Would highly recommend for future purchases, give them a try.

Frank V.
Houston, TX

Top notch service on fireplaces. Great at insulation as well.

Eric G.
Houston, TX

They do great work, prices are excellent and I love my new gas fireplace.

Jim L.
Friendswood, TX

Great service, prices, and people. Great work as well. Perfection in name and work…✅

Adan S.
Katy, TX

I received a referral to Perfection Supply and am so glad I did! I worked with Tommy to schedule a repair to our fireplace and to choose a new gas log set. He was very informative over the phone and responsive to follow up emails. Would definitely recommend Perfection Supply again!

Heather M.
Spring, TX

Prompt, friendly, and do a great job!!

Glenda C.
Friendswood, TX

Very good gas fireplace service. Easy to set up appointment. Technician was knowledgeable and courteous.

Grant D.
Houston, TX

Thank you again for the wonderful service of our fireplace. The Technician was awesome and the fireplace was a life saver during the recent power outage.

Alexander B.
Humble, TX

Such a professional outfit from start to finish — so glad I connected with them after the winter storm to have everything checked out!! Thank you!

Cheryl K.
Houston, TX

Delio is a great representative for Perfection! He is knowledgeable and explains completely what he is doing to make the repairs. He has a great attitude and loves his job. Can’t thank him enough!

Teresa C.
Brookshire, TX